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Shipping Policy

We have suppliers from all over the world. Our job is to get you the best Quality/Price for every product. 

We are dealing directly with suppliers and creators of our products. This is why delivery time can be up to 5 weeks for our US customers (35 days after the purchase).

The shipping time is usually around 14 days after order (this is an average time, the delivery could be longer or shorter!)

The shipping is always FREE for our US customers*.

 

 

Except when the price of the product if already free, you just need to cover shipping cost.

 

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (4-6 business days) is different from shipping time and should be added to the total delivery time. Orders generally take 4-6 business days to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).

After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.

 

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 30 minutes as your order might have already been processed.

Please do drop us an email at info@outdoorcampgear.com as soon as possible if you'd like to cancel an order that you have just made.

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. 

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.
*We highly encourage customers to register an account with us to keep track of your order.

SEPARATE PACKAGES

In some instances, an order may be split into different packages for any of the following reasons:
- Certain items may be on backorder
- Weight restrictions for regular shipping imposed by the post office
- Different designers/warehouse location (we work from multiple warehouses to bring you the best selections at affordable prices)

If you have any questions, don't hesitate to contact us !